Returns & Complaints
How to return an item or file a complaint—it's simple and hassle-free.
1. Returning Goods (Withdrawal from the Contract)
1. A consumer, as well as a sole trader with consumer rights, may withdraw from a distance contract within 14 days of receiving the goods, without giving any reason.
2. Purchases made in our Allegro stores are most conveniently returned via the "Returns" tab on Allegro — the system will guide you through the entire process and generate a return label. Purchases made directly through the website can be returned by sending a withdrawal statement to sprzedaz@dosamochodu.pl — we will reply with confirmation and return instructions.
3. Please send the returned goods complete, if possible in their original packaging, to the following address: DOSAMOCHODU.PL W. Papla Sp.j., ul. Narodowa 122, 32-080 Brzezie, Poland.
4. The refund will be made promptly, no later than within 14 days of receiving the withdrawal statement, using the same payment method as the original transaction.
5. The right of withdrawal does not apply, among others, to parts made to special order. The consumer is liable for any decrease in the value of the goods resulting from using it in a way that exceeds what is necessary to establish its nature and characteristics.
2. Product Complaints
1. All parts offered are brand new. We are liable for the conformity of the goods with the contract for 2 years from the delivery of the goods (statutory warranty / non-conformity of goods with the contract).
2. A complaint can be filed:
- via the complaints tab on Allegro (for purchases made on Allegro),
- by email to sprzedaz@dosamochodu.pl,
- by phone: +48 533 555 595.
3. Please include in your report: the order number, part name, description of the problem and — if possible — photos. This will speed up the resolution of your case.
4. We process complaints within 14 days of receiving the report. If the complaint is accepted, the goods will be replaced or repaired, and if that is not possible — we will refund the payment.
3. Manufacturer's Warranty
Some of the products offered are additionally covered by a manufacturer's warranty — its terms and duration are specified in the warranty document attached to the product. The warranty does not exclude statutory warranty rights.
4. Important for Installation
We recommend having parts installed at a professional workshop and keeping proof of installation — for complaints regarding wear parts, a document confirming correct installation makes it easier to process the claim.
5. Questions?
If you have any questions, email us at sprzedaz@dosamochodu.pl or call: +48 533 555 595 (Mon–Fri 8:00 AM–4:00 PM). We will help you through the return or complaint process.